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This FAQ contains basic information you need to understand presence, how it works, and how you can use it to your advantage to contact others, allow others to contact you, and to control interruptions so you are more productive.

For example, if a meeting is currently scheduled in Outlook, your status appears as “In a meeting” in Microsoft Lync 2010 communications software.

When you’re in an audio or video call, your presence indicator appears red, as Busy, and your status updates to “In a call.” Part of your presence can include a personal note that appears in your Contacts list, your contact card, and your contacts’ Activity Feed.

You can manually set your presence status to control how or whether you want people to contact you.

By default, your status is based on your Microsoft Outlook Calendar.

In this state, the contact is online and transitioning from an Available state, as indicated by the half-green/half-yellow button. This contact is engaged in a meeting or is scheduled to be in a meeting (as indicated in the Outlook calendar), but his or her computer has been inactive for the idle time period setting—5 minutes by default. Communicator cannot determine the status of the contact.

This status is usually displayed because the contact’s presence status is stored in another computer system, such as that of an organization that is not a federated partner.

Make sure you set your status to an appropriate state.

The following table describes each presence status that other people may see for you, what each status means, and which ones you can set yourself.

Top of Page The presence states are pre-set in Lync and can't be customized or added to.

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