57% of information-seeking (“passive” e-government users) study participants reported that their trust in the government’s e-system stemmed directly from their trust in their government.Furthermore, while trust in technology was important to the 43% of “active” users (those with greater stakes and involvement in e-government transactions—e.g.
While service quality is important for “active user” satisfaction, the most critical factor for continued use of an e-system by both active and passive users is the quality of the information provided on the site.
“Informational inconsistencies or errors are tantamount to broken promises; they are extremely harmful,” says Srivastava.
• E-government offers many business advantages, including transparency, and quick and easy means to fulfill administrative obligations.
While the issue of trust has often been considered with regard to online commerce, Shirish Srivastava points out that it has rarely been studied in the context of e-government1.
But they discovered that the former is the most important factor.
E-System Use: a Matter of Trust Srivastava says the biggest surprise of the study was to find that trust in technology is not as important to e-government users as trust in the government.
REF2021 - Read more Here are a variety of topics about which researchers & staff regularly seek information The University has prepared several publications, handbooks and documents to help guide research students through their degree programmes.
While both are rigorous, doctoral-level programs that involve understanding advanced concepts and conducting research, the Executive Doctorate in Business Administration (DBA) and Ph D in Business/Ph D in Economics programs differ greatly in their focus, candidate profile and career outcomes.
The effectiveness of the system was demonstrated when the issue of casino legalization was presented to the public.